退款政策

Return & Refund Policy

Thank you for shopping at WalkTree! We craft each piece of natural crystal and aromatherapy jewelry with love and care. We want you to be completely satisfied with your purchase.

1. 14-Day Return Window

You have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Return Process & International Shipping Costs

• To start a return, please contact our customer support team first at your-email@walktree.cn. Returns sent back to us without prior authorization will not be accepted.
• Return Shipping Cost: Customers are responsible for all return shipping costs and customs duties. Because items ship from our primary fulfillment hub, international return shipping must be arranged via a trackable shipping service.

3. Damaged, Defective, or Incorrect Items (Reshipment Guarantee)

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the wrong item, please contact us immediately with clear photos or a short video.

• Once verified, we will arrange a free replacement reshipment immediately or provide a full refund at no extra cost to you.

4. Practical Return Alternatives (Keep the Item)

Due to high international return freight and customs fees, if you are unsatisfied with your piece for personal reasons or minor variations in natural crystals, our support team may offer a partial refund (or store credit) while allowing you to keep the jewelry, avoiding unnecessary shipping hassles.

5. Non-Returnable Items

• Custom-made or personalized jewelry pieces
• Aromatherapy oils and consumables that have been unsealed/used
• Items purchased on clearance or final sale